Expiration Date Warranty
All Stagecoach Salsa products have an expiration date printed on the jar. They should not be consumed after the expiration date. If the safety button on the jar lid is activated, discard the product. All Stagecoach Salsas (Mild, Medium, Heat, Ignite, Green Extreme, and Smoke & Fire) have no added preservatives, added sugar or added water. They should be refrigerated and consumed as soon as possible after opening. Any product arriving defective or damaged will be replaced at no additional charge 30 days after delivery. Replacement is at the discretion of the Stagecoach Salsa Company and does not include any use of the product that does not fall into the designed use of the product as intended by the Stagecoach Salsa Company.
Order Cancellation Policy
Please submit any cancellation via email at ContactUs, or call on our business phone at 210-698-0283 or Fax 210-698-9807.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have any questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not be charged and/or shipped. In the event that a cancellation was submitted (via email or phone), and your order was not shipped, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the week with sales demand and our production schedule. Stagecoach Salsa products are constantly being sold and our stock is constantly being replenished. If an item is identified as "Out of Stock", this is highly unusual. We will, however, notify you the product is not currently available and ship it as soon as we produce it. Most products ship within 3 weeks.
Sometimes an ordered item may NOT be identified as out-of-stock but in fact be out-of-stock the moment you order it. This is the nature of e-commerce and the Internet. We will notify you if an item you order is out-of-stock. We will first reply via email and give you 3 days to reply. If we have not heard from you, we will try to call at the numbers provided with your order. Be sure to include your current email address and phone number.
This is the Stagecoach Salsa Company's Customer Internet Privacy Statement for our website: www.StagecoachSalsa.com
Protecting your privacy is important to us. We hope the following statement will help you understand how the Stagecoach Salsa Company collects, uses and safeguards the personal information you provide to us on our site.
Information Collected Online
The Stagecoach Salsa Company collects information required to complete and fulfill your order including name, billing address, shipping address, phone number, email address and payment information. When you complete any form on our site, your information is written to a secure file.
When you shop at our online store, a SESSION ID tracks movements and your IP address is stored for authentication and verification reasons only. This is standard in ALL shopping cart programs. We use the industry standard Secure Socket Layet (SSL) protocol that encrypts personal information being transferred over the Internet.
Some information is collected as you browse our site for the purpose of analyzing what pages are accessed and to review the top domain addresses that visit our site. No personal information about you or your business is created during the process.
How We Use or Share the Information We Collect
Billing, Shipping, Contact and Payment information are collected by the Stagecoach Salsa Company to complete your order request.
Only Stagecoach Slasa Company personnel will have access to your information and only for stated purposes such as order fulfillment.
Occassionally, the Stagecoach Salsa Company will send out special Internet offers via email to customers who have requested to be informed by signing up on the Stagecoach Salsa Company's website.
All information collected while using www.StagecoachSalsa.com is for the sole use of the Stagecoach Salsa Company and will not be sold or given to outside agencies or persons for marketing purposes. We will cooperate fully with agencies of Local Government and the Federal Government on matters regarding any suspected criminal activity or act of terrorism.
Marketing Uses of the Collected Information
If you do not wish to receive periodic Stagecoach Company Internet Special Offers, you may send us an email at ContactUs and request that your email address be removed from our mailing list.
Stagecoach Salsa Company, 25011 Saddle Trail, SAN ANTONIO, TX 78255
Phone (9-5 CST)